Privacy & Cookies Policy

The Beaufort Care Home is a residential and nursing care home at 56 Kenilworth Road, Coventry, West Midlands CV4 7AH, operated by SBRK Care Limited (“we”, “us”, “our”). We are registered with the Care Quality Commission.

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, we are the “data controller” — the organisation responsible for the personal information collected through this website, and for keeping it safe.

Information you give us. When you send an enquiry, book a visit or request our brochure, we collect the details you provide — typically your name, telephone number, email address, the type of care you are enquiring about and anything you choose to include in your message.

Information collected automatically. Like most websites, our hosting systems may record basic technical details when you visit, such as your browser type and the pages you view. This is used only to keep the website secure and running smoothly.

We use the information you give us only to:

• Respond to your enquiry and contact you in the way you prefer
• Arrange a visit or send you our brochure
• Keep a record of our correspondence with you
• Administer and improve this website

We will only send you updates beyond your enquiry if you have asked us to. We never sell your personal information, and we never share it with advertisers.

We keep enquiry details only for as long as we need them — to respond to you, arrange any visit and, where relevant, support the care that follows. If your enquiry doesn't lead to anything further, your details are removed once they are no longer needed. You can ask us to delete your information at any time (see “Your rights” below).

Your information is stored securely and is only accessible to members of our team who need it in order to help you. We use appropriate technical and organisational measures to protect it from unauthorised access, loss or misuse.

No transmission over the internet is ever completely secure, so please avoid including sensitive medical details in website forms — we are always happy to discuss those by telephone instead.

We only ever share your information with:

• Trusted service providers who help us run this website and our email, and who are required to keep your information safe and confidential
• Regulators, authorities or professional advisers where the law requires it — for example, the Care Quality Commission

Any provider we use must protect your data in line with UK data protection law. Your information is never sold or passed to third parties for their own marketing.

Cookies are small text files a website places on your computer or mobile device when you visit. This website only uses cookies and similar storage that are strictly necessary for it to function and stay secure — for example, to protect our admin area.

We do not use advertising, tracking or analytics cookies, so you can browse the whole site without accepting any non-essential cookies.

You can control or delete cookies at any time through your browser settings, usually under “options” or “preferences”. Please note that blocking essential cookies may affect how parts of the website work.

Under UK GDPR, you have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct anything that is inaccurate
• Ask us to delete your information
• Ask us to limit how we use it
• Object to us using it
• Withdraw any consent you have given, at any time

These requests are free of charge. Simply contact us using the details below and we will respond as quickly as we can — and always within one month.

If you are unhappy with how we have handled your personal information, please contact us first. We will acknowledge your concern within 30 days and do our best to put things right without delay.

You also have the right to complain at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection:

• Website: www.ico.org.uk
• Telephone: 0303 123 1113
• Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

If you have any questions about this policy or about your personal information, please contact our manager:

We may update this policy from time to time — the latest version will always be published on this page.